The County will continue to offer Kaiser Permanente plans to retirees and their eligible dependents living within the Kaiser Permanente zip code service areas. Kaiser offers non-Medicare and Medicare Integrated Plans as listed below and described in more detail in your Retiree Benefits Guide.

If you would like to determine if your zip code is eligible for enrollment or if you would like a Kaiser Permanente Member handbook, call Employee Benefits and Services Division at 909.387.5787. In some areas of Colorado, Oregon, and Washington, the County is able to offer Kaiser non-Medicare and Medicare plans.

Helpful Information for New Members

If you make the decision to enroll in a Kaiser Medicare or non-Medicare plan, please know that there is a New Member Entry Department that can help you:

• Find a Kaiser Permanente facility near you
• Choose your new doctor
• Transfer your prescriptions
• Schedule your first visit
• Learn about programs and resources to keep you healthy

Here you will find valuable tools, resources, and additional information to assist retirees with the transition to Kaiser Permanente medical plans.

Website: Kaiser Permanente

Medicare Plans Customer Service: 1.800.443.0815

Non-Medicare Plans Customer Service: 1.800.464.4000

View the Evidence of Coverages and Summary of Benefits and Coverage (SBC) on our Benefits Plan Documents webpage.

Summary of Benefits and Coverage (SBC) Uniform Glossary

New Member Entry Department Contacts

Medicare
For Southern California members, contact the New Member Entry Department, toll free.
Hours: Monday through Friday from 7 AM to 7 PM
Phone: 1.800.443.0815.

Non-Medicare
For Southern California members, contact the New Member Entry Department, toll free.
Hours: Monday through Friday from 7 AM to 7 PM
Phone: 1.888.956.1616.

Note: If you are receiving care for a serious health issue, such as an acute condition, pending surgery or advanced pregnancy, you may be eligible for Kaiser’s Continuity of Care program. This program can allow you to continue getting care from your current doctor or hospital. New members must meet certain criteria to qualify for Continuity of Care.

As a new member, to apply for Continuity of Care, please call:

Phone: 1.800.464.4000, weekdays from 7 AM to 7 PM and weekends from 7 AM to 3 PM.